Welcome at Cosmopolitan Services

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Tutorials and workshops from professional guides for

Bus companies

Tourist Informations

Tour operators

Tourism schools

Education centers

Leisure establishments





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Training courses for bus drivers

Self-comprehension and job caracteristics

The client and his expectations

Organisation of tours

Communication

Conflict resolution

Exercises (role play)





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Tourist Informations

Counter-Training - The Counter = gateway to success

Binding the client to the own destination

How to hold a conversation successfully

Control of critical situations

How to identify and interpret signals

Further training for city guides/ basic and advanced training courses

Self-comprehension and job carcteristics

The client and his expectations

Organisation of tours

Communication

Methods of oral presentations

Fundamental terms of the history of art

History of the region and culture, folklore and tradition

Geographical and structural foundation

Exercises



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Tour operators

Further training for guides

The job profile

Organisational tasks

Administrative tasks

Different types of voyages

Methodology and Communication

Tousism sciences

Law and processing complaints

Crisis management

Exercises (role play)